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Terms & Policies

Use of Artwork

You are not allowed to use or reproduce my artwork in any way without prior permission. This includes personal, for-profit, reposting/sharing without credit, non-fungible tokens (NFTs), AI, or any other medium.


Shop

Platforms:

Processing Time:

For in-stock shop items, it may take me 2-5 days to package your items. This time does not include shipping.

Print-on-demand, 3rd party vendors, and crowdfunding services will have different timelines, please check with those services for shipping details.

Preorders:

Orders with preorder items in them will not be shipped until all preorder items arrive. If you would like them shipped separately, please place separate orders.

Shipping Time:

I ship items using USPS first-class mail. I am not responsible for delays caused by USPS. Please refer to the USPS website for current service delays.

If you happen to live in Colorado, or are visiting an event I will be at, pickup can be arranged.

International Shipping:

If you are outside of the US/Canada, please use Etsy to order, or contact me directly for shipping options!

Customs and import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to ordering from me. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.

I do not mark merchandise values below value or mark items as "gifts". US and international government regulations prohibit such behavior.

Unfortunately as an independent artist, I am unable to meet the tax or shipping law needs in the following countries and cannot ship to them: Austria, France, Germany, Greece, Luxembourg, Poland, Russia, Slovakia, Spain, and Ukraine. I hope this changes in the future, thank you for your understanding!

I am unable to ship plush or children's toy items outside of the US at this time.

Eco Packaging:

In an effort to provide recyclable and reusable packaging, your item may arrive without additions such as backing cards, cello bags, etc. Any packaging you receive should be able to be recycled or reused!

Price Differences:

Prices in my website shop will always be lower than those on Etsy. This is not an error. Etsy is able to ship to countries I otherwise couldn't due to various tax laws, however I have had to increase my prices on Etsy due to their fee structure. If you are in the US/Canada, my prices will always be lowest on this website.

Returns and Exchanges:

I will accept returns or exchanges of unopened or damaged merchandise within 15 days of original delivery. Please email [email protected] if you have any problems with your order!

I am not responsible for delays due to the post office as they are out of my control, but I will help communicate with postal services.


Accessibility

General:

DeguArts strives to ensure that its services are accessible to people with disabilities. DeguArts has tried to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence.

Disclaimer:

DeguArts continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use also for those of us with disabilities.

Here For You:

If you are experiencing difficulty with any content on DeguArts or require assistance with any part of the site, please email us at [email protected] and we will be happy to assist.


Privacy Policy

Your Information:

In order to get you your purchases, we need to collect information about you, such as your name, email, phone number, and address. We promise to never sell or publish this information. We never have the ability to see full credit card numbers or other payment information.

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